Information Governance
The practice manager of a GP surgery receives a request to view the medical records of a patient. [QUESTION]
Colleagues suggest searching the e-Library and Information Governance e-Library. [SOURCE] From here the manager finds links to the Information Commissioners website. This provides information about the national and legal situation but suggests there may be local procedures to follow. [FIND, EVALUATE]
The manager then uses the local intranet [SOURCE] to find the appropriate person to contact and discuss the situation. [FIND]
When the procedures are established [EVALUATE, COMBINE] the information is passed to the enquirer. [SHARE, APPLY] The manager reports the outcome to the next team meeting so that everyone will be able to deal with any future requests. [SHARE, APPLY]
| QUESTION | | Can, and how, do adults request to view their medical records? |
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| SOURCE | | Information Governance e-Library, Information Commissioners website, local Intranet and local Caldecott Guardian/Data protection officer |
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| FIND | | Legal situation for the country and any locally agreed procedures |
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| EVALUATE | | Consider both local policies and national regulations and procedures |
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| COMBINE | | Combine the legal situation with the local policies and procedures. |
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| SHARE | | Report to local team as lessons learnt. |
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| APPLY | | Pass on information about the policy and procedures to the enquirer |
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